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Noticeboard

Out of Hours

In case of medical emergencies outwith surgery hours please telephone NHS 24 on 08454 24 24 24

OR

from 29/4/2014 dial the new "free to call" number for NHS24  - 111

 (textphone users 18001 08454 24 24 24) for round the clockhelp and support.

Public Holidays

1st January 2017

2nd January 2017

14th April 2017

17th April 2017

1st May 2017

29th May 2017

17th July 2017

25th September 2017

25th December 2017

26th December 2017

Test Results

Please telephone for your results, Monday to Friday using our computerised telephone system – pressing 3 for results.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone our 24 hour cancellation line on  01236 794959 or use the link at the bottom of this page to cancel your appointment.

Triage nurse Service

In addition to our telephone triage service our nurses are now providing appointments in the afternoons,  Monday to Friday

Firearm and/or shotgun certificate

It is the decision of the GP's in Kenilworth Medical Centre that we do not complete these.

 

 

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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